Shipping – Travel Medicine, Inc.
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Questions for customer service? Call 1-800-TRAVMED (872-8633)

We are proud of our reputation as the world's leading travel medicine mail order company.

Our customer service professionals are available Monday- Friday 8:00- 4:00 EST to answer any questions that you may have. If you prefer you may e-mail us at

Shipping Information
TravMed ships all orders via United Parcel Service (UPS) ground. Second-day air and overnight delivery are also available. Orders placed by 12:00 PM EST are shipped the same day. Orders placed after 12:00 PM EST are shipped the next business day. For all addresses in the continental United States, shipping rates are calculated based on the total of the order as follows:

UPS Ground (For orders up to $1-$49.00)............$7.95
UPS Ground (For orders ranging $50-100)...........$10.95
UPS Ground (For orders ranging $101-150).........$14.95
UPS Ground (For orders ranging $151-200).........$17.95
UPS Ground (For orders that are $200 and UP)...$24.95
We also offer carrier calculated shipping.

Canadian Shipments: Please note that orders shipped into Canada are subject to customs and duties charges per Canadian Government. We use carrier calculated shipping.

Note: UPS delivers Monday–Friday, excluding holidays.

Returns & Refunds
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a product, please let us know and we will do our best to assist you. Returns must be made within 30 days of the purchase date and the product must be in salable condition. For a return, you are responsible for the cost of returning the merchandise to us. We will reimburse you for the full cost of the product. Unfortunately, we cannot reimburse you for the original shipping charges. Please note that medical kits cannot be returned.

Incorrect or damaged orders
If we have inadvertently sent you the incorrect merchandise, or the merchandise has arrived damaged, please notify us via email. We will reimburse you for the cost of returning the package to us and you will not be charged for the shipping costs of the replacement merchandise. 

Send your package via a prepaid, traceable method to ensure a safe and documented delivery to:

  Travel Medicine, Inc.
  369 Pleasant Street
  Northampton, MA 01060

Be sure to include your credit card number and original packing slip with your return --> no returns can be processed without this information!

Travel Medicine, Inc.